Igor Guides LLC Privacy Policy
Last updated: 1/6/2025
This Privacy Policy describes how Igor Guides LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from igorguides.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. When we do, we will post the updated version on the Site and revise the “Last updated” date.
How We Collect and Use Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources. The information we collect depends on how you interact with our Site and Services.
In addition to the specific purposes described below, we may use your information to:
- Communicate with you
- Provide and improve our Services
- Comply with legal obligations
- Enforce our terms of service
- Protect and defend our rights, users, and Services
What Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly
You may provide personal information to us when using the Services, including:
- Contact details: name, address, phone number, email address
- Order information: billing address, shipping address, payment confirmation, email address, phone number
- Account information: username, password, security questions
- Shopping activity: items viewed, added to cart, or added to a wishlist
- Customer support communications: information you include when contacting us
Some features of the Services require certain personal information. If you choose not to provide it, you may not be able to access those features.
Information Collected Automatically (Cookies & Usage Data)
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).
This may include:
- Device and browser information
- IP address
- Network connection information
- Pages viewed and interactions with the Site
Information We Receive from Third Parties
We may receive personal information from third parties, including:
- Service providers that support our Site and Services (such as Shopify)
- Payment processors, who collect payment details to process transactions
- Advertising and analytics partners, who may collect information via tracking technologies when you visit our Site or interact with emails or advertisements
All information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy or privacy practices of third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services
To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, send transaction notifications, and enable reviews.
Marketing and Advertising
To send promotional communications and display relevant advertisements on our Site or other websites, including personalized advertising.
Security and Fraud Prevention
To detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials.
Communicating With You
To provide customer support, respond to inquiries, and improve our Services.
Cookies
We use Cookies to operate and improve our Site, remember your preferences, analyze performance, and tailor advertising.
For more information about Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies
You may control cookies through your browser settings. Please note that disabling cookies may affect Site functionality.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- To vendors and service providers who perform services on our behalf
- To business and marketing partners, including Shopify
- When you direct or consent to disclosure (e.g., shipping providers or social media integrations)
- To affiliates within our corporate group
- In connection with legal obligations, business transfers, or to protect our rights
Categories of Information Disclosed (Past 12 Months)
Categories of Personal Information:
- Identifiers (contact and account details)
- Commercial information (orders and shopping activity)
- Internet or network activity (Usage Data)
Categories of Recipients:
- Service providers
- Marketing and advertising partners
- Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
Selling or Sharing Personal Information (If Applicable)
We may have “sold” or “shared” personal information (as defined by applicable law) for advertising purposes, including:
- Identifiers
- Commercial information
- Usage Data
Recipients may include business and marketing partners.
User-Generated Content
If you submit reviews or other content to public areas of the Services, that content will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices, content, or security. Please review their policies independently.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, please contact us to request deletion.
Security and Data Retention
We use reasonable safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.